Client Experience

85% of our clients stay with us long-term. Our NPS is 80 which is more than double the industry average. Here's how we do it.

See our work

A NEW ERA OF SEARCH

REAINED PARTNERSHIP

For businesses that want consistent growth. We act as your external marketing department, running one connected strategy across your full channel mix. Most of our clients start here and stay.

PROJECT WORK

When you have a defined brief and a clear window: a product launch, a seasonal push, a new market. We scope it and deliver it.

CONSULTANCY

Already have a team in-house? We work alongside them. A strategy review, channel audit, quarterly sessions to keep performance moving. You keep control and we add the strategic layer.

Our process

  • We learn your business properly first Before anything goes live, we run an immersion phase. We analyse your business, your audiences, your channels and your competitive landscape. You get a clear picture of where you are and what’s holding growth back.
  • One strategy, built around your complexity We build a single strategy across every channel relevant to your business. Expert-led, never templated. Your channel mix, your audiences, your objectives.
  • A specialist pod does the work We match a team to your account based on specific experience. Your pod covers strategy and delivery. You have one main contact but full visibility of everyone working on your account.
  • Reporting aligned to commercial outcomes You get a real-time Looker Studio dashboard and a monthly report that shows what’s working, what isn’t and what comes next. We measure against the metrics that matter to your business.

What the work
delivers

Property & Construction

eCommerce
Multi Channel
Revenue Growth

Turning digital visibility into £300m of new-build sales

We designed a digital approach that could support property sales across the UK while maintaining visibility with buyers actively searching for new homes.

£300M

in revenue

130%

growth in buyer enquiries

Education

eCommerce
Multi Channel
Revenue Growth

Beating ambitious recruitment targets in a crowded FE market

Coleg Gwent had more campuses, more course types and more competition to contend with. So we built a paid media approach that worked across all of them.

5,000+

additional course applications delivered YoY

24%

YoY increase in Google Ads conversion rate

Clients come for the clarity and stay for the results

Most marketing teams are making budget decisions on data they don’t fully trust. Conversions are miscounted. Ad platforms are over-claiming. Cookie consent is breaking attribution. The result: wasted spend and missed growth.

Meet the team behind the work

You’ll always know who’s doing what

We build a dedicated pod around your account: a strategy lead and channel specialists matched to your mix. Your Account Manager is your main contact. Everyone else on the pod is visible to you.

High team retention means your contacts stay consistent and understand your business properly.

We’re in it with you

We build a dedicated pod around your account: a strategy lead and channel specialists matched to your mix. Your Account Manager is your main contact. Everyone else on the pod is visible to you.

It’s why 85% of our clients stay with us long-term. Good work compounds. So do good relationships.

Frequent Questions

Hiring one person gives you one specialism. Loom gives you a team of senior specialists across digital strategy, paid media, SEO, content and data, all working to one strategy. For most businesses, that’s stronger and faster to results than building in-house.

We’ve stayed in our lane since 2009. No web design, no PR. Just digital marketing, done properly. That focus means we’re closer to the industry and sharper on the work than agencies that do everything.

For the services we don’t offer, we can recommend trusted, specialised partner agencies. We love collaborating with other agencies and find that working in tandem with them often leads to the best results. If you’d prefer to just have contact with one agency, we can manage this relationship on your behalf.

We ask for a minimum term based on your objectives. This gives us enough time to build, learn and get results. After that, it’s a rolling monthly arrangement. We don’t lock clients in. We’d rather earn your continued investment month to month.

No hidden costs. Our fee covers everything in scope. You’ll need to cover media spend directly with the platforms, such as Google Ads or Meta, which is billed separately from our management fee.

Your pod is led by a strategy lead and includes the relevant channel specialists. You’ll know everyone by name and have direct visibility of the work they deliver.

It depends on your channels, budget and where you’re starting from. Paid media tends to move fastest. Organic channels take longer to compound. As a general rule, you’ll see meaningful movement in the first three months. We’ll be upfront about realistic timelines before we start.

Our services cover Search, Display, Shopping, YouTube, and Performance Max campaigns, along with conversion tracking and remarketing. We shape each setup around your goals, industry, and budget instead of applying the same template to everyone.

There is no fixed number. The right budget depends on your industry, competition, and what a customer is worth to you. We usually start with a test budget, learn what works, and then scale spending toward the campaigns that perform best.

Google Ads can send traffic as soon as campaigns go live. Meaningful data and stable lead quality typically take four to eight weeks, as the platform learns and we refine targeting and bids.

No honest agency can promise exact results, because auction prices and competition change constantly. We do promise transparent management, clear tracking, and ongoing optimization aimed at the best return your market allows.

We track clicks, conversions, cost per acquisition, conversion rate, and return on ad spend. Our reports connect those figures to real business outcomes such as enquiries, calls, and revenue.

Yes. Because you only pay when someone clicks, and you control the budget, Google Ads suits small businesses well. We start narrow, with your most profitable keywords and locations, and expand as results come in.

Google Ads delivers fast, paid visibility that stops when the budget stops. SEO builds lasting organic rankings over time. Used together, they cover both short-term demand and long-term growth.

What happens
when you
get in touch

  1. We arrange a short call to understand your situation and check we’re a good fit.

  2. Nikki (Founder) or Tommy (Head of Growth) follows up with a more in-depth conversation about your objectives and how we’d approach them.

  3. We send a proposal with a clear scope, deliverables and costs.

  4. You decide. No pressure, no hard sell.

  5. Contracts are signed by both parties.

  6. Kick-off meeting. We start learning your business properly right from the start.

Talk to Tommy

Book a 30-minute call. We’ll ask about your business, your channels and your goals. You’ll get a clear steer on whether we’re the right fit and what working together could look like.
Book a call with Tommy
Send us a brief