Last updated: 2026

MRR Digital (“we”, “us”, “our”) values your trust and takes the protection of your personal information seriously.

This Privacy Policy, read alongside our Terms of Use, explains how we gather, use, store and share the personal data you provide to us or that we collect when you use our website. Please read it carefully. By visiting www.mrrdigital.com, you acknowledge the practices described here and give your consent to them, including our use of cookies as explained below.

For the purposes of the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and the rules made under them, the data fiduciary responsible for your personal data is MRR Digital, located at [full business address, city, state, PIN code, India].

Data we collect about you

We may collect and handle the following categories of information:

Details you provide to us. This covers anything you share by completing a form on the Website, or by contacting us through phone, email, WhatsApp or any other channel.

Details we gather automatically. Each time you visit the Website, we may automatically record:

• Technical details, such as the IP address of the device you use (including computers, tablets, mobile phones and smartwatches), your browser type and version, time zone, browser plug-ins, operating system and platform.
• Details of your visit, such as the full URL path you followed to, through and from the Website (with date and time), page loading times, errors, how long you stayed on particular pages, your interactions on a page (scrolling, clicks, mouse movements), how you left the page, and any name, email address or phone number you used to get in touch with us.

We process this data on the basis of your consent and, where the law permits, for legitimate uses such as keeping the Website secure, improving it, and allowing you to reach us.

Cookies

The Website uses cookies to recognise your browser and tell it apart from those of other visitors. Cookies help us give you a smoother experience and let us understand how to make the Website better. A cookie is a small file saved on your device. It usually holds a randomly generated identifier that has no meaning outside the Website, and it does not store personal details such as your name or contact information. We use cookies only to customise and enhance your browsing experience. You can block or delete cookies through your browser settings, although parts of the Website may then work less well.

How we use your information

We may use the information we hold about you to:

• Fulfil our commitments under any agreement between you and us, and to supply the information, products or services you ask for.
• Run and manage the Website and our internal operations, including fixing problems, analysing data, testing, research and surveys.
• Get in touch with you, including to tell you about our services and any changes to them.
• Make sure content on the Website displays properly and effectively on your device.

Who we share your information with

You agree that we may share your personal data with the following parties where reasonably needed:

• Business associates, vendors and subcontractors, to carry out any arrangement made with them or with you.
• Analytics and search engine service providers who help us measure and refine the Website.
• Payment or verification partners, where this is necessary before we can enter into a contract with you.

We may also disclose your personal data:

• If we merge with, sell or acquire any business or assets, in which case the relevant information may be passed to the other party involved.
• If the law, a court order or a government authority requires us to do so, or if we need to enforce our Terms of Use or protect our rights.

Behavioural analytics and advertising tools. We work with Microsoft Clarity and Microsoft Advertising to understand how visitors move around and interact with the Website. These tools generate behavioural insights, heatmaps and session recordings, which help us improve and promote our services. They may rely on first-party and third-party cookies and similar technologies to measure which pages and offerings are popular, to optimise the Website, to detect fraud and protect security, and to support advertising. To learn how Microsoft handles this data, please read the Microsoft Privacy Statement.

Where your data is kept

Your personal data is stored on servers located in [India / country of your hosting provider] and may be handled by our team members and trusted service providers. Where data is sent outside India, we will do so only to countries or services permitted under applicable Indian law. By sharing your information with us, you acknowledge the storage, transfer and processing described in this policy. Where consent is the applicable legal basis, we will obtain and manage it in accordance with applicable law.

No method of sending information over the internet is entirely secure. While we do our best to protect your data, we cannot promise the safety of anything you send to the Website, and you do so at your own risk. Once we receive your information, we apply reasonable security safeguards to help prevent unauthorised access, loss or misuse.

How long we keep your data

We keep your personal data only for as long as it is needed for the purpose it was collected, although we cannot always state the exact period in advance. We may keep it for longer where this is required to meet legal, tax, accounting or regulatory obligations. Once it is no longer needed, we will delete it or make it anonymous, subject to applicable legal requirements.

Your rights

You may ask us not to use your personal data for marketing. Where required by law, we will tell you before collecting your data if we plan to use it for that purpose or to pass it to others for marketing. You can opt out by ticking the relevant boxes on our forms, where available, or at any time by emailing us at [email protected].

Subject to applicable law, including the DPDP Act and its effective provisions, you may have the right to:

• Request a summary of the personal data we process and the activities we carry out with it.
• Ask us to correct inaccurate or incomplete data, and to update or erase data that is no longer needed, subject to applicable retention requirements.
• Withdraw your consent at any time, as easily as it was given, where processing is based on consent.
• Have your concerns handled through our grievance redressal process.
• Nominate another person to exercise your rights if you die or become unable to act, as permitted by applicable law.
• Complain to the competent data protection authority, including the Data Protection Board of India when applicable, if you are not satisfied with our response.

The Website may, from time to time, include links to sites run by our partners, advertisers or affiliates. Those sites follow their own privacy policies, and we are not responsible for them. Please review those policies before sharing any personal data with them.

Requesting your information

You may ask for access to the personal data we hold about you, and we will handle your request in line with applicable law. We do not charge a fee for a reasonable request unless a charge is permitted by law. Please send your request to [email protected], and we may ask you to confirm your identity first.

Changes to this policy

Any updates to this Privacy Policy will be published on this page and, where appropriate, sent to you by email. Please check back regularly to stay informed of any changes.

Contact and grievance officer

If you have any questions, comments or complaints about this Privacy Policy, or wish to exercise your rights, please write to our Grievance Officer: Name, 
Email address, Phone Number, Business address

MRR Digital, 2026